Orders and lunches
Ordering the same lunch again
Order again is the quickest way to reorder Ezlunch lunches your child has had before, without going through the full menu. You'll find Order again on your Kindo home screen. When to use it Use Order again when you're placing an order the night before ...
How can we buy school uniforms?
Some schools offer uniforms for purchase on their Kindo Shop. Some schools use external suppliers on Kindo Shop where you can place an order and purchase uniform items directly from a uniform supplier. This may require a collection from this supplier ...
My child's allergies details have changed
Update student food allergy details so that food suppliers are alerted to allergies when they print off labels and reports. NOTE: for severe or life threatening allergies, please also contact the kitchen directly. Allergen alerts are provided on ...
How can I order stationery?
Some schools offer to purchase stationery on their Kindo Shop. Some schools provide the stationery packs themselves for purchase from their Kindo Shop. Some schools use external suppliers (for example: Educational Essentials Ltd) on Kindo Shop where ...
Cancel an order for a selected date
If you've ordered an item for a selected date (ie. you had to select your date(s) from a list when ordering), you can cancel your order until the cut-off time arrives for that particular service. NOTE: this applies to date selected services only, eg. ...
Change an order
To change an order, you will need to first cancel it, then place a new one. See Cancel an order for a selected date or Cancel an order (undated). With the funds returned to your Kindo account, you can now place another order. Purchase and pay as ...
Cancel an order (undated)
General purchases and payments (that have not been selected for specific date) may be cancelled until midnight on the day of purchase, or until the administrator has changed the status of the order, whichever happens first. To view your orders, go to ...
Checking your orders and events on the calendar
The calendar brings together everything that's coming up for your family in one place: lunch orders, shop purchases, school payments, and school events like term dates or a teacher only day. It's an easy way to see what's ahead, and to check whether ...
Ordering and Paying on Kindo
Whether you are ordering lunch, paying a request from your school (something the school has asked you to pay for, like fees, a trip, or a donation), or buying something from the shop, everything is available to you from your home screen when you log ...
Ordering the same item for multiple days
When you first log in you will be presented with a Service Selector. You can view a list of delivery dates for this service in either calendar view or list view. Select date(s) to get started. You may select more than one delivery date by just ...
Order from multiple services on different dates
When you first log in to your Kindo account, you'll be presented with a Service Selector. (If you have members in more than one Kindo organisation, you may get to select the school or organisation first). The service selector looks something like ...
Order for a specific date
After you log in, click on the service category you wish to purchase from (in the example below, we have Quiz night, Production Tickets, Senior Uniform and Sports. Your school decides what service suppliers your school will have. You may have a lunch ...
Entering food allergy details
Add student food allergy details so that food suppliers are alerted to allergies when they print off labels and reports. NOTE: for severe or life threatening allergies, please also contact the kitchen directly. Allergen alerts are provided on ...
How far in advance can I order?
You can order within the current term. Select the food supplier and you will be asked to select the delivery date. You will see what days are available for orders and can select multiple dates for delivery. You can view the calendar in List View or ...
Can I change my child's lunch order?
You can change your order at any time up until 9:00am on the day of delivery (or the usual cutoff time for your Ezlunch service). After cutoff, an order cannot be changed as processing of the order will have begun for delivery that day. To change ...
It's after 9:00am
After 9:00am on the day of delivery (or the usual cutoff time for your ezlunch service) the supplier has begun to fill your order and the system is not able to cancel an order after this time. The order will be delivered as usual. You may wish to ...
Can we choose the Food Supplier?
When you joined Ezlunch, you selected the school or organisation that your family members attend. Each school or organisation has one or more food suppliers contracted to provide their Ezlunch food. You will only see the menu from these suppliers ...
What days is Ezlunch available?
This will vary by the school or organisation. The printed menu will display the available days, and often available on the Schools website, or you can check online with your Kindo account. Login to your Kindo account. You will see the service and ...
How can I get Ezlunch at my school?
Your school must sign up to use the Ezlunch service. They can do this online at www.ezlunch.co.nz. Once your school has signed up to the service, you will be able to register as a family and begin using the service. Let your Principal know if you'd ...
What time does my order need to be completed by?
The order cutoff time is determined by your supplier. Orders must be completed and confirmed before the cutoff for delivery on the selected day. The cut-off time is always displayed on the date selection screen. For more information about cutoff ...
How do I know my order has been received?
Once you have completed payment, your screen displays an order confirmation to confirm that the order has gone through and will be delivered. You will also receive a confirmation email. To check orders you have made in advance, go to Account and ...
Transactions: find and check your orders
Check an order went through, resend a receipt, or download a donation summary for tax time, all from the Transactions page. It brings your orders, top-ups, refunds, cancellations and donation receipts together in one place. Finding your orders In the ...