Transactions: find and check your orders
Kindo has a new look. The steps below are for the new look. Still seeing the classic view? See the classic steps.
Check an order went through, resend a receipt, or download a donation summary for tax time, all from the Transactions page. It brings your orders, top-ups, refunds, cancellations and donation receipts together in one place.
Finding your orders
In the app, go to the Account tab at the bottom of your screen and select Transactions, just under your wallet balance. On the website, you'll find Transactions in the menu on the left.
What you'll see
In the app
Your transactions are listed most recent first, each showing its date, type and amount, along with the student, school and any delivery date. The app shows your 10 most recent transactions.
To see your full history, search and filters, or to download donation receipts, tap log into Kindo from your browser at the top of the screen.
On the website
The website shows your full transaction history, organised into three tabs, All transactions, Deliveries and Donations, with a Filters option to narrow down what you're looking for.
Finding a specific order
The full view organises everything into three tabs:
- All transactions shows everything: purchases, top-ups, refunds and cancellations.
- Deliveries shows only orders with a delivery date, so mostly lunches and food services. Cancelled orders appear here too.
- Donations shows donation transactions and receipts. To download a receipt or a summary for your tax return, see Finding your donation receipts.
To narrow down what you're looking for, select Filters and set any of Search (by transaction or item), Transaction type (top-up, purchase, request or refund), Transaction date, Student or School, then select Apply. Clear filters resets them.
Resending a receipt
To have a receipt sent again, tap the ⋯ menu next to a transaction in the app and select Email receipt. On the website, select Resend receipt next to the transaction.
Donation receipts work a little differently. To download one, you'll need to be on the website, either by tapping log into Kindo from your browser in the app, or by going to shop.kindo.co.nz on a computer. For the steps, see Finding your donation receipts.
Cancelling or changing an order
When you can cancel depends on the type of order:
Dated orders (like lunches, where you picked a delivery date) can be cancelled up until the cut-off time for that service.
Other purchases (with no date selected) can be cancelled until midnight on the day of purchase.
If an order is still awaiting payment by bank transfer, you can cancel it or change how you pay from your home screen, look for the View and manage link.
Missed the cancellation window for a general purchase? It may still be possible to sort out, as the order may not have been processed yet. Your school or the Kindo Customer Support team can look into cancelling it for you.
You can reach the Customer Support team on 0508 454 636 or support@kindo.co.nz, 7.30am to 4pm Monday to Friday.
Related articles
Finding your orders (classic view)
On your Kindo account you can review existing orders using the my orders page.
Login to your account and select my orders page either from the tab at the top of the page or the drop-down menu from myKindo.
The my orders page has three views:
Account payments, Purchases, Payments to Schools - this view includes all transactions through your Kindo account. It shows top ups, purchases, cancelled orders and refunds and is sorted by Transaction date.
The most recent transaction occurs at the top of the page.
The most recent transaction occurs at the top of the page.
Purchases for Delivery - this view only shows purchases where you selected a specific delivery date as part of the ordering process, so mostly lunch or food services. It also includes cancelled orders.
Donation receipts - this shows you all donation related transactions, and also allows you to download an IRD summary sheet, to claim your 33% back.
You may resend email confirmations of any orders, and for those orders that have not yet reached their cutoff time or had a status change, you can also cancel the order.