You can change your order at any time up until 9:00am on the day of delivery (or the usual cutoff time for your ezlunch service). After cutoff an order can not be changed as processing of the order will have begun for delivery that day.
To change your order before the cutoff time, first log in to your mykindo account.
View your orders on the my orders page. You can find the my orders page in the navigation at the top of the page, or by clicking on the mykindo logo to access the dropdown menu.
Locate your order on the list, then click the "Cancel" button to the right of the order.
This will be confirmed onscreen.
If you still want a delivery, click my home in the navigation at the top of the page, or by clicking on the mykindo logo to access the dropdown menu.
Select the service and date for delivery, then complete your order as normal.
NOTE: if the cutoff time passes before you click "place order" your order will be rejected, so allow plenty of time to complete this process.
Change an order
To change an order you will need to first cancel it, then place a new one. See Cancel an order for a selected date or Cancel an order (undated). With the funds returned to your myKindo account, you can now place another order. Purchase and pay as ...
My child has changed class
When your child changes class you must update their delivery details to ensure deliveries go to their new class. At the start of each year you will be prompted to save a new room number for each member on your account. If your school has a link set ...
Cancel an order for a selected date
If you've ordered an item for a selected date (ie. you had to select your date(s) from a list when ordering), you can cancel your order until the cut-off time arrives for that particular service. NOTE: this applies to date selected services only, eg. ...
Order from multiple services on different dates
When you first log in to your myKindo account, you'll be presented with a Service Selector. (If you have members in more than one Kindo organisation, you may get to select the school or organisation first). The service selector looks something like ...
Order for a specific date
When you first log in you will be presented with a Service Selector. For services that enable you to choose a specific delivery date, you will see a list of available dates. Select the date you wish to place and order for. You may select "Show More ...