You can change your order at any time up until 9:00am on the day of delivery (or the usual cutoff time for your ezlunch service). After cutoff an order can not be changed as processing of the order will have begun for delivery that day.
To change your order before the cutoff time, first log in to your mykindo account.
View your orders on the my orders page. You can find the my orders page in the navigation at the top of the page, or by clicking on the mykindo logo to access the dropdown menu.
Locate your order on the list, then click the "Cancel" button to the right of the order.
This will be confirmed onscreen.
If you still want a delivery, click my home in the navigation at the top of the page, or by clicking on the mykindo logo to access the dropdown menu.
Select the service and date for delivery, then complete your order as normal.
NOTE: if the cutoff time passes before you click "place order" your order will be rejected, so allow plenty of time to complete this process.
Change an order
Once an order has been placed you are unable to change any details for that order. You can cancel the original order, and place a new order, but you cannot update an existing order. Depending on whether your order was for a general item, or for a ...
My child has changed class
When your child changes class you must update their delivery details to ensure deliveries go to their new class. At the start of each year you will be prompted to save a new room number for each member on your account. If your school has a link set ...
Order from multiple services on different dates
When you first log in to your myKindo account, you'll be presented with a Service Selector. (If you have members in more than one Kindo organisation, you may get to select the school or organisation first). The service selector looks something like ...
Order for a specific date
After you log in, click on the service category you wish to purchase from (in the example below, we have Quiz night, Production Tickets, Senior Uniform and Sports. Your school decides what service suppliers your school will have. You may have a lunch ...
Cancel an order for a selected date
If you've ordered an item for a selected date (ie. you had to select your date(s) from a list when ordering), you can cancel your order until the cut-off time arrives for that particular service. NOTE: this applies to date selected services only, eg. ...