Cancel an order (undated)

Cancel an order (undated)

General purchases and payments (that have not been selected for specific date) may be cancelled until midnight on the day of purchase, or until the administrator has changed the status of the order, whichever happens first.

  1. To view your orders, go to Account and select Transactions. On the website, select Transactions from the menu on the left.


      2.  Scroll to find the order. Tap the three dots to the right of the order and select Cancel. On the website, click the Cancel button next to the order instead. If no cancel option is shown, this order may no longer be cancelled.



      3.  Confirm you wish to cancel the order.

     

      4. The purchase price will be refunded to your Kindo account, and the cancellation will show on your Transactions page.



      Cancellations will not be accepted after midnight on the day of the purchase, and the cancel option will no longer be available.

     If the order has already been processed and can't be cancelled, you'll need to discuss a refund directly with the School, Organisation, or Group supplying the item.