Cancel an order for a selected date

If you've ordered an item for a selected date (ie. you had to select your date(s) from a list when ordering), you can cancel your order until the cut-off time arrives for that particular service.

NOTE: this applies to date selected services only, eg. Lunches.

1. To view your orders, go to Account and select Transactions. On the website, select Transactions from the menu on the left.

2. Scroll to find the order you wish to cancel, checking you have the correct delivery date. Tap the three dots to the right of the order and select Cancel. On the website, click the Cancel button next to the order instead.

3. Confirm you wish to cancel the order.

The purchase price will be refunded to your Kindo account balance and you will see the transaction record of the cancellation on the Transactions page.

IMPORTANT: Cancellations will not be accepted after the cut-off time for the particular service.  Cut-off times can vary for different lunch suppliers. If the cut-off time for orders has passed, the cancel option will not be available to you, and you will not be able to cancel the order.

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