General FAQ
How can we buy school uniforms?
Some schools offer uniforms for purchase on their Kindo Shop. Some schools use external suppliers on Kindo Shop where you can place an order and purchase uniform items directly from a uniform supplier. This may require a collection from this supplier ...
Does my child's school have Kindo?
We have a large number of schools using Kindo. We encourage schools to place a Kindo link onto their website. If you are not sure, you can contact your school directly or you can search for a school under the my details page. Finding your school ...
My child's allergies details have changed
Update student food allergy details so that food suppliers are alerted to allergies when they print off labels and reports. NOTE: for severe or life threatening allergies, please also contact the kitchen directly. Allergen alerts are provided on ...
How can I order stationery?
Some schools offer to purchase stationery on their Kindo Shop. Some schools provide the stationery packs themselves for purchase from their Kindo Shop. Some schools use external suppliers (for example: Educational Essentials Ltd) on Kindo Shop where ...
I've lost my password
On the login page select the Forgotten Password link. You will find the link as shown here. When prompted enter the email you use to log into myKindo, then select reset password. We will email you a link, select this to open a page where you can ...
What time does my order need to be completed by?
The order cutoff time is determined by your supplier. Orders must be completed and confirmed before the cutoff for delivery on the selected day. For more information about cutoff times, please visit: It is after 9:00am article. You may order in ...
My child has changed class or school.
When your child changes class, you must update their delivery details to ensure deliveries go to their new class. At the start of each year, you will be prompted to save a new room number for each member on your account. If your school has a link set ...
How do I know my order has been received?
Once you have completed payment, your screen displays an order confirmation to confirm that the order has gone through and will be delivered. You will also receive a confirmation email. To check orders you have made in advance, select my orders.
I have another child starting school
If you have another child attending a school that offers mykindo or ezlunch you can easily add them to your account. If you are at a school where Kindo is integrated with their Student Management system, as soon as the student is enrolled they will ...
What is the difference between the Account Holder and a Member?
The Account Holder is responsible for topping up the account, placing orders and keeping member details up to date. This is typically a parent or caregiver. The Member is the person who will receive the items or ezlunch delivery. This is typically a ...
How do I change my password?
Passwords can be changed in two ways. If you are already logged in, and you know your password, update it on the my details page. To get to this page, click on my details in the page navigation at the top of the screen, or on the expanded myKindo ...
I can't log in
Log in happens here on a page that looks like this. If you have not created an account previously, you will need to do so. Click "create an account" or JOIN UP and complete the form. Please use the same email that your school has. If your email has ...
Search orders
On your myKindo account you can review existing orders using the my orders page. Login to your account and select my orders page either from the tab at the top of the page or the drop-down menu from myKindo. The my orders page has three views: ...
Popular Articles
Paying and Topping Up Using Online Eftpos
Using Online Eftpos Online Eftpos enables you to pay online on your myKindo account, directly from your bank app. To pay, you simply select your bank and enter your mobile number, then approve a payment notification within your bank app. Online ...
Are my credit card and bank details secure?
Our payment providers are Worldline (Online Eftpos), Windcave (Debit & Credit Card) and POLi, and all offer excellent security over their transactions (which is why we hand over to them for topping up accounts). More information about Worldline can ...
Closing your myKindo account
Can I close myKindo account? Yes, but first check if the school your student is moving to also has Kindo or ezlunch. If they do, you can use your myKindo account at your new school. When can I close my account? You may close your account at any time. ...
AML and Kindo
Kindo has been identified as a Financial Services Provider, so we must comply with the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML). This means there are some specific rules around the way we have to manage things like ...
Purchase an item
Purchasing and paying for many different school items has never been simpler with myKindo. Items can be ordered for specific dates, whilst other items can be simply purchased any time. It is easy, convenient and open 24/7 so you can order in advance. ...