Closing your myKindo account

Closing your Kindo account

Can I close my Kindo account?

Yes, but first check if the school your student is moving to also has Kindo or Ezlunch. If they do, you can use your Kindo account at your new school.


When can I close my account? 

You may close your account at any time. 


What happens to my account balance when I close my account?


  • You can choose to spend your remaining funds before closing your account.
  • You may choose to donate the balance to a school you have been associated with or to one of the listed charities. 
  • You can have the funds returned to your bank account. 


How do I close my account?  


  1. Log in to Kindo and select my details / Close Kindo account
  2. You will be sent an email to confirm that you want to close your account (this may go to your spam folder, so please check.
  3. From here you will be asked to confirm that you want to close your account and directed to a link that takes you to the page where you can select to:
    • Donate your account balance to the charities listed.  If you select this, you will receive an emailed electronic receipt for your donation
    • Return your account balance to your bank account.  If you select this you will be asked to input your bank account number.  Funds may take up to 7 working days before they are returned to your bank account. 
  4. If you are unable to select to have the funds returned to you, it is because the amount you have requested requires us to as for identity verification first as part of our legal obligations as a registered Financial Services Provider.  Completing this Identity Verification form will initiate this process for you.   


Need Help?
For more information, please email hello@mykindo.co.nz


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