Using Bank Transfer for Paying and Topping Up

Paying by Bank Transfer

Bank transfers let you make online payments directly from your bank account to your myKindo account. You can use the bank transfer option to top up your account via your myKindo Wallet at any time, or at the checkout stage if you need additional funds to complete a transaction.

To pay, select Bank Transfer in your myKindo wallet or at the checkout to view Kindo’s payment details. Then complete the payment using your banking app or internet banking.

Kindo is available as a registered payee in NZ banking apps — just search for Kindo when setting up the payment. 

Please note: Bank transfers can take up to 2 days to process and are only available for orders not closing within 48 hours.

Using bank transfers with myKindo

When selecting the Bank Transfer top up and payment method, you will be given the option to search for Kindo as a registered payee (recommended.) 

Or, you can enter Kindo's payee details manually.

Whichever option you choose, make sure to copy and enter your unique reference and particulars. These must be included for your payment to be correctly matched and your account topped up.

From here: Once you've selected Bank Transfer as your payment method, and have either found Kindo as a registered payee or entered the payee details manually,
it’s time to complete the transaction using your banking platform.

* FAQ for Bank Transfers

How long does a bank transfer take to process?

Bank transfers can take up to 2 business days to be received and processed.

Why can’t I use a bank transfer for orders closing within 48 hours?

Because bank transfers aren’t instant, there’s a risk your payment might not clear in time. For orders with short deadlines (under 48 hours), it’s safer to use
Online Eftpos, credit card, or other instant payment options.

What happens if I forget to include my reference?

If your unique customer reference isn’t included in the bank transfer, we may not be able to match the payment to your account.
This could delay the top-up or cause the funds to remain unallocated or returned to the originating account. If this happens, please contact the
Kindo Help Desk with your payment details so we can investigate and assist.​

What should I do if I suspect a transaction is fraudulent?

If you suspect there is any fraudulent activity on your account, please contact your bank immediately.  We can assist your bank on their investigation when required.  Please also contact the help desk.

• Related Articles

• Payment methods for topping up

  Kindo offers several ways to securely top up your account, so you can choose the method that best suits you. HOW TO TOP UP YOUR ACCOUNT Log in to Kindo Top up during purchase: Add items to your cart and proceed to checkout. Enter your top-up amount, ...

• How to set-up an automatic payment

  Making regular payments into your myKindo account means you will always have funds available when you need them, whether it’s for a faster transaction process at the checkout, or to pay for bigger ticket items like School Camp. SETTING UP AN ...

• Are my credit card and bank details secure?

  Our payment providers are Worldline (Online Eftpos), Stripe (Debit & Credit Card) and POLi, and all offer excellent security over their transactions (which is why we hand over to them for topping up accounts). More information about Worldline can be ...

• Where to top up your myKindo account

  Your myKindo account needs to have sufficient funds to complete a purchase or payment to your school or club. You can add funds to (top up) your myKindo account in advance and use these to purchase items as you need them or, add funds at the time of ...

• Work and Income Payments to your mykindo account

  Kindo and Work and Income (WINZ) are working together, so you can access financial support for school items that are available on your Kindo School shop. Login to your myKindo account Select the items you need to purchase (that WINZ will be making ...