Using Bank Transfer for Paying and Topping Up
Bank transfers let you make online payments directly from your bank account to your Kindo Wallet. You can use bank transfer to top up your Wallet at any time, or at the checkout stage if you need extra funds to complete a transaction.
Bank transfers can take up to 3 working days to process, and aren't available for orders closing within 48 hours.
Making a bank transfer
There are two ways to pay Kindo by bank transfer: search for Kindo as a saved payee in your banking app, or enter Kindo's account details manually. Either way, you'll copy your payment details from the Bank Transfer screen into your banking app.
1. Go to your Wallet or the checkout, select Bank Transfer.2. Open your banking app and set up a payment to Kindo:
- Search for Kindo as a registered payee (recommended): search for Kindo and select it.
- Enter Kindo's payee details manually: use the payee name The Growth Collective Limited (Kindo's registered company name) and account number 02-1257-0090149-000.
3. Enter your payment details exactly as shown on the Bank Transfer screen:
- Particulars: your surname
- Reference: your Kindo customer number
4. Enter the amount and confirm the payment in your banking app.
Your Particulars and Reference must be entered exactly so your payment can be matched and your Wallet topped up. Your customer number is also shown on the My details page
Want to keep your Wallet topped up? You can set up a recurring payment using the same details. See How to set up an automatic payment.
Track an order awaiting bank transfer
When you place an order using bank transfer, it stays open until your payment reaches Kindo. While you're waiting, your home screen shows an order awaiting bank transfer card. Tap it to open the Bank Transfer Orders page, where you can see the order and what happens next.
If you've made your transfer and are happy to wait, there's nothing more to do. Once your payment arrives, your order is processed automatically and you'll receive a confirmation email.
A confirmation won't come through straight away. It arrives once your payment reaches Kindo and your order is processed.
If you'd like your order sooner, you can cancel it and pay again using a faster method. Tap the order awaiting bank transfer card on your home screen to open the Bank Transfer Orders page, then tap Cancel order to return your items to the checkout, where you can choose a faster method such as Online EFTPOS or card.
Any funds you've already transferred will still arrive in your Wallet for future use, so nothing is lost.
FAQ for bank transfers
What is Kindo's bank account number?
When you select Bank Transfer in your Wallet or at the checkout, Kindo's payment details are shown on screen, ready to copy into your banking app. If you'd rather enter them manually, the payee name is The Growth Collective Limited (Kindo's registered company name) and the account number is 02-1257-0090149-000.
What is my reference?
Your reference is your Kindo customer number. It's shown on the Bank Transfer screen and on your My details page. Enter it exactly as shown so your payment can be matched to your account.
I've paid but it's not showing yet.
Bank transfers can take up to 3 working days to reach Kindo. If it's been longer than that, it's usually because the reference was missing or entered incorrectly, which means we can't match the payment to your account. Contact the Kindo Customer Support team with your payment details and we'll help track it down.
Why has the bank transfer option disappeared?
Bank transfer isn't available for orders closing within 48 hours. Because it isn't instant, there's a risk your payment won't reach Kindo in time, so for orders with short deadlines you'll see only instant options like Online EFTPOS, credit or debit card, or POLi.
How long does a bank transfer take?
Up to 3 working days to reach Kindo and be added to your Wallet.
What should I do if I suspect a transaction is fraudulent?
If you suspect any fraudulent activity on your account, contact your bank immediately — they can act fastest to protect your account. Then contact the Kindo Customer Support team so we can help and assist your bank's investigation if needed:
Email: support@kindo.co.nz
Phone: 0508 454 636, weekdays 7:30am to 4pm
Related articles
Related Articles
Topping up your Kindo Account
Kindo has a new look. Topping up works the same as before, only where you find your Wallet has changed. Still seeing the classic view? See the classic steps. Add funds to your Kindo account before you shop, or top up as you go at the checkout. Top up ...How to set-up an automatic payment
Kindo has a new look. Setting up your automatic payment works the same as before, only where you find your customer number has changed. Still seeing the classic view? See the classic steps. Making regular payments into your Kindo account means you ...Payment methods for topping up
Kindo offers several ways to securely top up your account, so you can choose the method that best suits you. HOW TO TOP UP YOUR ACCOUNT Log in to Kindo Top up during purchase: Add items to your cart and proceed to checkout. Enter your top-up amount, ...Paying and Topping Up Using Online Eftpos
Using Online Eftpos Online Eftpos enables you to pay online on your myKindo account, directly from your bank app. To pay, you simply select your bank and enter your mobile number, then approve a payment notification within your bank app. Using Online ...Ordering and Paying on Kindo
Kindo is rolling out a new look. The steps below are for the new experience. Still on the classic view? See the classic steps Whether you are ordering lunch, paying a request from your school (something the school has asked you to pay for, like fees, ...