My child has changed class or school.

When your child changes class, you must update their delivery details to ensure deliveries go to their new class. At the start of each year, you will be prompted to save a new room number for each member on your account.

If your school has a link set up between Kindo and school records, your students' location will be updated automatically. You do not need to do anything and will not be able to change the class.

Schools often keep new classes hidden from Kindo as well as from parents until schools are ready contact you and confirm your child's new class. Some schools do this at the end of the year, whereas others may wait until just before schools go back. 

Update Room:

Go to mydetails page. 

Click on your child's name who you wish to update. 

Click on the pencil to edit your child's details.

Use the dropdown menu to select new room.

If the School or other organisation has entered a list of valid locations, you will be given a choice of these. Scroll to the relevant choice and click to select the new delivery location. 

If no list has been added, simply type in the location.

Click on the tick, and then on Save & Continue to save this new information.

Repeat the process for other members of your family. 

NOTE: Delivery details are saved with purchases. You can NOT change delivery details for an order after it has been placed. Please cancel the order and place it again, after you have updated delivery details.

Update School:

Go to your mydetails page. 

Click on your child's name who you wish to update. Click on + add membership. 

Use the drop-down arrow and search for the new organisation/school.

If the school is registered with Kindo, it will be listed here. 

Selection Location/Room.

Click on the tick, and then on Save & Continue to save this new information.

Repeat the process for other members of your family. 

Complete Setup (Kindo Payable Schools):

Alternately, you may be asked to complete setup. This occurs when we find a school that has your child enrolled connected with your email address.

 Simply click on Complete Setup and follow the instructions on the screen. 

Remember to Save & Continue to save this new information.

Please ensure you use the email address the school has on their record. 

Repeat the process for other members of your family. 

Remove an organisation from your child's account

If you child has left an organisation and no longer requires membership associated with that organisation, you can delete a membership without deleting your child completely. 

Simply click on the trash can associated to that organisation.

It is possible for your child to be a member at multiple organisations. 

Click on the tick, and then on Save & Continue to save this new information.

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