How to Set up Autopay

How to Set up Autopay

Autopay automatically allocates funds from your Kindo wallet to your school's payment requests — so you don't have to log in and do it yourself each time. Setting it up takes just a few minutes, and you can pause or adjust it at any time.

Not sure where to start? This short video walks you through Autopay.


Before You Start

Autopay works best for families who have a regular automatic bank transfer set up into their Kindo wallet. Once funds arrive, Autopay handles the allocation for you.
  1. Autopay covers payment requests assigned to your child by your school — these can be compulsory (required to pay) or voluntary (optional to pay)
  2. It does not cover optional items you choose from the shop yourself, like a uniform or fundraising item
  3. Payment requests with permission or consent forms attached cannot be processed by Autopay — these will show as skipped in your notification email and will need to be paid manually.

Instructions

1. Open the Kindo app or log in to your Kindo account.

2. Go to myKindo Wallet and select Set up Autopay.



3. On the Meet Autopay screen, select Next.

4. Enter your payment share for each student. Most caregivers can leave this at 100%. If you share a student's school costs with someone in another household, set this to your portion only. 


Info
If your school has set up auto-split payment requests between households, set your share to 100% — this covers your portion as your school has already calculated it.

5. Select which payment request types you'd like Autopay to include:

  • All payment request types — compulsory and voluntary
  • Compulsory only
  • Voluntary only


    • 6. If you'd like to keep a set amount in your wallet untouched, enter this in the Wallet reserve field.













    7. Tick I understand and agree and select Start Autopay.

    Adjust your settings at any time through the Autopay button in your myKindo Wallet.




    Alert
    Once an Autopay payment has been processed, it cannot be reversed. Contact your school if you have any questions about a payment.

    Pausing Autopay

    1. Go to your myKindo wallet.
    2. Select Autopay.
    3. Select Pause Autopay.



    4. Choose how long to pause:
      • Resume on set date — choose a date for Autopay to restart automatically
      • Pause until I resume — Autopay stays paused until you turn it back on yourself



    5. Select Pause Autopay.

    Info
    To resume Autopay before your set date, go to myKindo Wallet, select Autopay, then select Resume Autopay.

    Related Articles





      • Related Articles

      • Autopay — Frequently Asked Questions

        Autopay allocates funds from your Kindo wallet to your school's payment requests automatically — so you don't have to log in and do it yourself each time. It works best for families who have a regular automatic bank transfer set up into their Kindo ...

      • How to set-up an automatic payment

        Kindo has a new look. Setting up your automatic payment works the same as before, only where you find your customer number has changed. Still seeing the classic view? See the classic steps. Making regular payments into your Kindo account means you ...

      • Complete a form questionnaire or form

        Forms and questionnaires are integrated into the Kindo payment process by your school or organisation. Sometimes your organisation may choose to set one up without any amount to pay. To fill in a questionnaire or form, select the item as normal. Once ...

      • Paying for items through Variety

        If Variety is funding items for your student, Kindo can create an invoice for you to send to your Variety case worker. This process can be used for both Kindo Shop and Payable items. Request an invoice This process is used when Variety will pay Kindo ...

      • Payment methods for topping up

        Kindo offers several ways to securely top up your account, so you can choose the method that best suits you. HOW TO TOP UP YOUR ACCOUNT Log in to Kindo Top up during purchase: Add items to your cart and proceed to checkout. Enter your top-up amount, ...