Autopay — Frequently Asked Questions

Autopay — Frequently Asked Questions

Autopay allocates funds from your Kindo wallet to your school's payment requests automatically — so you don't have to log in and do it yourself each time. It works best for families who have a regular automatic bank transfer set up into their Kindo wallet. Set it up once, and every time funds arrive, your payments are taken care of.

Getting Started

How do I set up Autopay?

You'll find Autopay in your myKindo Wallet. From there, you choose what you'd like it to cover and set your preferences. It only takes a few minutes, and you only need to do it once.

What can I choose to pay with Autopay?
You can choose to cover All payment request types, Compulsory only, or Voluntary only. When All payment request types is selected, compulsory requests are always paid first. Autopay only covers payment requests assigned to your child — optional items you choose yourself, like a uniform or fundraising item, aren't included.

Can I keep some money in my wallet for other things — like school lunches?
Yes — you can set a Reserve. Autopay will only allocate funds once your wallet balance is above that amount, leaving the rest untouched.

Do I still need to top up my wallet?
Yes. Autopay works with funds already in your Kindo wallet — it handles the allocation, not the top-up.

Notifications and Visibility

Will I know before money is taken from my wallet?
Yes — always. You'll receive a notification email 48 hours before any allocation runs, telling you exactly what Autopay plans to cover and what it plans to skip. If you want to make any changes before then, you can log in and adjust or pause Autopay before it processes.

Where can I see what Autopay has paid?
Every Autopay transaction is clearly labelled in my orders, so you always have a full record of what's been paid and when.

Managing Autopay

Can I pause or stop Autopay?
Yes — go to Autopay in your myKindo Wallet and select Pause Autopay. You can pause until a specific date, or until you resume it yourself. Nothing is locked in.

What if I have children at more than one school?
Autopay covers all of your children across all of their schools — you only need to set it up once.

My child's fees are split between two households — how does that work?
Each caregiver sets up Autopay independently on their own Kindo account. When setting up, you'll need to enter your share per student:
  1. If you and the other caregiver have agreed how to split costs, set your share to your agreed percentage — for example, 50% if costs are shared equally.
  1. If your school has set up auto-split payment requests, you'll see your portion as the full amount owing — set your share to 100%.
What if a payment request requires my permission — like a camp or trip form?
Autopay is not able to process payment requests with permission or consent forms attached. These will show as skipped in your notification email and will need to be paid manually.

If Something Changes

What if a new fee is added after I've set up Autopay?
 If the new payment request matches your Autopay settings, it will be picked up automatically at the next run. You'll receive the usual 48-hour notification before anything is paid.

My payment didn't match my notification email — why?
Between the time your notification email is sent and when Autopay processes, things can change — such as new payment requests from your school, changes you make to your settings, or manual purchases reducing your wallet balance. You'll receive a confirmation email and a receipt in my orders reflecting what was actually paid.

What happens if I get a refund?
Refunds go back into your Kindo wallet. From there, your Autopay settings apply the same way as any other funds — if there are outstanding payment requests that match your preferences, Autopay will allocate accordingly at the next run.

What if there aren't enough funds to cover everything?
Autopay pays in priority order based on your settings. If there aren't enough funds to cover all payment requests, any unpaid items will be queued and picked up at the next Autopay run — nothing is dropped.

What if a payment needs to be paid in full — like a trip or hostel fee?
If a payment requires full payment, Autopay will skip it until you have enough funds in your wallet to cover the full amount. It will be picked up at the next run once the funds are there. In the meantime, your other payments will continue to be processed as normal.

What if my wallet has funds but no fees are currently outstanding?
Your funds stay in your wallet until a payment request arrives that matches your Autopay settings. Nothing happens until there's something to pay.

Related Articles
  1. How to set-up Autopay
  2. How to set-up an automatic bank transfer
  3. How to set up Autopay in Kindo (video)

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