How to set-up an automatic payment

How to set-up an automatic payment

Notes
Kindo has a new look. Setting up your automatic payment works the same as before, only where you find your customer number has changed. Still seeing the classic view? See the classic steps.

Making regular payments into your Kindo account means you will always have funds available when you need them. This can make checkout faster and means you're covered for larger costs like school camps — without having to remember to top up each time.

You can set this up as a recurring payment (weekly or fortnightly works well for most families) or as a one-off transfer. Either way, the steps are the same.

Watch: setting up an automatic payment

Notes
This video shows the classic view when finding your customer number. In the current app, tap Account, then My details to find it — the rest of the steps are the same.



Find your customer number

Before you start, you'll need your customer number. This is what tells us the payment is yours.
  1. In the app, tap Account.
  2. Tap My details.
  3. Find your Customer number under Personal information and make a note of it. You'll enter this as the reference when you set up the payment in your banking app.


On the website, you'll find Account in the menu on the left, then follow the same steps. 

Set up the payment in your banking app

1. Log into your banking app and start a new automatic payment.
2. Search for Kindo in your bank's payee list and select it. Most New Zealand banks have Kindo listed as a registered payee.
3. If your bank doesn't list Kindo, enter these details manually:
  1. Payee name: The Growth Collective Limited (this is Kindo's legal company name)
  2. Account number: 02-1257-0090149-000
4. Enter your customer number in the reference field, exactly as shown on your My details page.
5. Choose the amount and how often you'd like to pay, then confirm.

Warning
Your customer number must be entered exactly as shown. If the reference is missing or incorrect, we can't match the payment to your account and it will be returned.
Your payment will appear in your Kindo Wallet within 1–3 working days. You'll receive a Kindo top-up receipt by email confirming the funds have been added.

Related articles
  1. Payment methods for topping up
  2. Using Bank Transfer for Paying and Topping Up
  3. Autopay - Frequently Asked Questions

Setting up an automatic payment (classic view)

Making regular payments into your Kindo account means you will always have funds available when you need them. This can make checkout faster and ensures you have funds ready for larger payments, such as school camps.

Find your Customer Number

Before setting up your automatic payment, you will need your Customer Number.

1. Log in to your Kindo account
2. Open My Details.



3. Locate your Customer Number.




4. Make a note of your Customer number. You will need to enter this number as the reference when setting up your automatic payment.


Set up an automatic payment with your bank

1. Log into your online banking.
2. Create a new automatic payment

Option 1 (recommended): Search for Kindo as a registered payee
  1. Search for Kindo in your bank's payee list.
  1. Enter your Customer Number in the Reference field exactly as shown on your My Details page.

Option 2: Enter the bank details manually
If your bank does not support registered payees, use the following details:

Payee name: The Growth Collective Limited
Account number: 02-1257-0090149-000


Enter your Customer Number in the Reference field exactly as shown on your My Details page.

Warning
Your Customer Number must be entered exactly as shown so we can allocate the payment to your account.
If the reference is missing or incorrect, we cannot allocate the payment and it will be returned.

Payments usually appear in your Kindo Wallet within 1-3 working days.

You will receive a Kindo top-up receipt confirming the funds have been added to your account.



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