Topping up your Kindo Account

Kindo has a new look. Topping up works the same as before, only where you find your Wallet has changed. Still seeing the classic view? See the classic steps.

Add funds to your Kindo account before you shop, or top up as you go at the checkout. Top up whenever suits you.

Topping up in advance from your Wallet

You can top up any time from your Wallet, so credit is ready when you need it.

To open your Wallet in the app, tap the Wallet balance card at the top of your Home or Account screen, or go to Account and select Wallet. Then:

Enter the amount you'd like to add. Your current balance and new balance after top-up are shown as you type.
Choose your top up method, then follow the prompts to complete your payment. Payment is taken on the next step.

On the website, open your Wallet from the Wallet balance card or under Account, then follow the same steps.

For the full list of payment methods, fees, and processing times, see Payment methods for topping up.

To check a top-up has gone through, open Transactions from your Account. The app shows your 10 most recent transactions. For your full history, log in on the Kindo website and go to Transactions, where you can filter by Top-up.

Topping up at the checkout

If you don't have enough credit to complete a purchase, you'll be prompted to top up at the checkout. It works the same way as topping up from your Wallet.

The methods available depend on how soon your items close:

Items closing within 48 hours— only instant methods are offered: Online EFTPOS, credit/debit card, or POLi.
Items not closing within 48 hours — you can also pay by bank transfer.

If you pay by bank transfer, always include the particulars and reference exactly as shown at checkout, so your payment reaches the right account. Bank transfers can take up to 3 working days to arrive, even though the funds leave your bank straight away.

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Topping up your Kindo account (classic view)

Your Kindo account needs to have sufficient funds to complete a purchase or payment to your school or club.

You can add funds to (top up) your Kindo account in advance and use these to purchase items as you need them or, add funds at the time of purchase or payment.

Keeping your Kindo account in credit allows for faster payment at checkout

TOPPING UP IN ADVANCE USING MYKINDO WALLET

You can top up your account anytime through myKindo wallet, with a variety of payment options available.

Enter the amount you'd like to top up and choose your preferred payment method.

You can top up just enough to cover your purchase, or add more to leave credit on your account for next time

Also available: Apple Pay & Google Pay

Credit/Debit Card $0.50 cent charge + 2.5% fee.
Instant transfer.
Visa / MasterCard / American Express /China UnionPay / Apple Pay / G Pay.

POLi No fees. Instant transfer.

Online Eftpos No fees. Instant transfer.

Online Bank Transfer Allow 2 days for processing. No fees.

Bank Transfer payments can take up to two working days to process and are also used for setting up an automatic payment into your Kindo account.

See notes on How to set-up an automatic payment for using the bank transfer option, either as a one-off payment or to set up an automatic payment.

TOPPING UP AT THE CHECKOUT

If you have insufficient funds to complete a payment or purchase, you will be prompted to top-up at the Checkout. This top-up method is the same as myKindo wallet. You will get two electronic receipts. One confirming your top-up and one confirming your purchase.

Select the option you want to use to top up your account.

If items are closing within 48 hours, only the Online Eftpos, credit/debit card, or POLi options will be available, as these are all instant transfers.

For Online Eftpos, Credit or Debit card, simply enter the top-up amount and you'll be taken to a secure site to enter your details. Credit and Debit card payments will show the total amount including any card charges.

For orders not closing within 48 hours, you can also use online bank transfer.

Always include the particulars and reference exactly as provided at checkout so your payment can be processed correctly

Follow the prompts to complete your transaction.

When doing an online bank transfer you must include your unique Reference number (your payment reference number) so we can ensure the funds are transferred into the correct account.
Even though funds are taken instantly from your account it can take time for them to reach us. Please allow up to 2 working days.