Customer Support: mykindo and ezlunch

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Can I change my child's lunch order?

Sandra Finlay
Modified on: Thu, 1 Mar, 2018 at 4:30 PM

You can change your order at any time up until 9:00am on the day of delivery (or the usual cutoff time for your ezlunch service). After cutoff an order can not be changed as processing of the order will have begun for delivery that day.

To change your order before the cutoff time, first log in to your mykindo account.

View your orders on the my orders page. You can find the my orders page in the navigation at the top of the page, or by clicking on the mykindo logo to access the dropdown menu.

Locate your order on the list, then click the "Cancel" button to the right of the order.

This will be confirmed onscreen.

If you still want a delivery, click my home in the navigation at the top of the page, or by clicking on the mykindo logo to access the dropdown menu.

Select the service and date for delivery, then complete your order as normal.

NOTE: if the cutoff time passes before you click "place order" your order will be rejected, so allow plenty of time to complete this process.

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