Tui - Help When You Need It

Tui - Help When You Need It

What is Tui?

Tui is a chat assistant built into the Kindo website and app. Tui is there to help you get quick answers to common questions – any time, without needing to wait for support.

Whether you need help placing an order, updating your details, or understanding how something works, Tui can point you in the right direction straight away.

How to use Tui

  1. Look for the Ask Tui button in the bottom-right corner of your screen, in both the app and browser. Tap or click it to open Tui.



  2. Type your question in plain language. For example: 'How do I cancel an order?' or 'How do I change my child’s school?'
    Tui will search through our help articles and show you the most relevant information straight away.



    If Tui cannot fully answer your question, she can connect you with our friendly support team.

What can Tui help with?

Tui can answer questions about:
  1. Placing, changing, or cancelling orders
  2. Your account and student details
  3. How Kindo works
  4. Getting in touch with our support team.

Helpful tips

  1. Tui is available any time - you do not need to wait for business hours.
  2. Tui can connect you with our support team during business hours, Monday to Friday, 8am – 4pm. Outside of these hours, you can leave a message and we’ll get back to you.
  3. Tui works best with simple, clear questions.
  4. For account-specific questions, please contact our support team directly – Tui will show you how.

Related articles
  1. General FAQ
  2. Payments and Topups



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