Resetting your Kindo password

Resetting your Kindo password

Forgotten your password, or just want to change it? Here's how to reset or update it so you can get back into your Kindo account.

Resetting a forgotten password

If you've forgotten your password, you can reset it from the login page.

  1. On the login page, select Forgot your password?


  2. In the Reset password window, enter the email address you use to log in to Kindo, then select Reset.


  3. We'll email you a password reset link. Open the email and select the link.
  4. On the Set your new password page, type your new password, re-enter it to confirm, then select Save password.
  5. When you see Password has been changed!, select Continue and sign in with your new password.

Notes
The reset email can take a few minutes to arrive. If it doesn't turn up, it's worth checking your spam or junk folder.

Changing your password while logged in

If you already know your password and just want to update it:

  1. Sign in to your Kindo account.
  2. Go to My Details.

  3. Under Password, select Change password.
  4. Enter your Current password, then your New password, and re-enter it to confirm.
  5. Select Save.

Info
Your new password needs to be at least 8 characters and include numbers, lower case letters, upper case letters, and at least one of these special characters:  !@#$%^&*

Notes

  • Reset links expire after 24 hours, so if yours has stopped working, you can request a fresh one from the login page.
  • Make sure you're using the email address linked to your Kindo account. If you're not sure which one that is, our helpdesk can help.

If you continue to have difficulty, please send a request to the helpdesk.

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