DYMO labelwriter troubleshooting guide
If the label printing page doesn't work after carefully following the steps (and extra steps), try the following:
Step 1:
Check that you can see the DYMO webservice icon in your system tray. On Windows this will be in the bottom right hand corner of the screen, and might be hidden under an arrow. On MacOS, it can be found in the top right corner. It should look like this
If this tray icon isn't present, try rebooting your PC.
If it still doesn't appear attempt the below:
on Windows:
1. Search for, and execute the "DYMO WebService" (no quotes) in your start menu. Retry printing.
on MacOS:
1. Search for "DYMO Label" (no quotes) in the launchpad.
If it's available, reboot your PC, and check to ensure that the DYMO printer has been successfully added to your Mac by following the installation instructions on Kindo "MacOS extra installation steps".
If it's not available, try reinstalling the DYMO labelwriter software.
Step 2:
If the software is present and the WebService is running, but the page still doesn't print then:
1. Click on the icon in your system tray
2. Click "Diagnose..."
3. Click "OK", and wait for the page to open in your default browser. (if you're printing from a different browser then copy the URL which is opened into the browser you're using)
4. If the page loads correctly it displays:
Congratulations! DLS Web Service is up and running.
otherwise, follow the instructions below for the browser you're using.
5. If the page loads correctly, but the printing still fails, contact the helpdesk.
Firefox
1. Click "Advanced"
2. Click "Add a Security Exception"
3. Check the box that says "Permanently store this exception" and then "Confirm Security Exception"
4. If the page then loads correctly then you're all set up!
Chrome
There is no one-size-fits-all solution to this issue at the current time which doesn't compromise your security.
For this reason we recommend using a browser such as Firefox instead.
Related Articles
Labels - Quick View Reporting
Click the arrow next to Please select… to open a list of label formats to select from. Click on the format required. The labels will open on a new tab in your browser. If it does not appear, check that your browser is set to “Always allow pop-ups” ...Checking Orders (suppliers)
To check orders, you select the orders you would like to look at. You can then select the report that works best for you. All orders are checked using shop website: https://shop.tgcl.co.nz You can access Order status and reporting page under myKindo: ...How can we buy school uniforms?
Some schools offer uniforms for purchase on their Kindo Shop. Some schools use external suppliers on Kindo Shop where you can place an order and purchase uniform items directly from a uniform supplier. This may require a collection from this supplier ...Order for a specific date
After you log in, click on the service category you wish to purchase from (in the example below, we have Quiz night, Production Tickets, Senior Uniform and Sports. Your school decides what service suppliers your school will have. You may have a lunch ...myKindo App
The Kindo app is built from the ground up with you in mind. We’ve designed our app to provide a seamless, user-friendly experience that puts everything you need right at your fingertips. Order school lunches, complete online forms, make payments, ...