• If your student is moving from one school to another school that uses Kindo, or you have another student about to start at a Kindo school, then you do not need to close your account or withdraw funds from it.  You can use your existing account and funds at the new school for your existing or new student. 
• We recommend only topping up the amount that you will be able to spend during your time using Kindo and/or Ezlunch. You will see a notice as a reminder to you, during the top-up process

Yes you can, however, for larger amounts some extra steps may be required. 

As a registered Financial Services Provider, in certain circumstances, such as the return of funds over a certain threshold, we are legally required to perform identity verification on our customers.  

As such we encourage customers to only top up their accounts with the amount that they think they will need. 

1. Log in to Kindo and select myKindo wallet / Withdraw from wallet
2. You will be sent an email with a link to the withdrawal page (this email may go to your spam folder, so please check).
3. When you click this link, you will be guided through the process and asked to input your bank account number.
4. If you are unable to select to withdraw funds it is because the amount you have requested requires us to ask for identity verification first as part of our legal obligations as a registered Financial Services Provider.  Completing this Identity Verification form will initiate this process for you.   

NB: Please allow 5 to 7 working days for the funds to be transferred to your nominated bank account.

For more information, please email hello@mykindo.co.nz