Account Balance Withdrawals

• If your student is moving from one school to another school that uses myKindo, or you have another student about to start at a Kindo school, then you do not need to close your account or withdraw funds from it.  You can use your existing account and funds at the new school for your existing or new student. 
• We recommend only topping up the amount that you will be able to spend during your time using Kindo and/or ezlunch. You will see a notice as a reminder to you, during the top-up process

Can I withdraw funds from myKindo account?

Yes you can, however, the withdrawal of funds is not always straightforward. 

As a registered Financial Services Provider, in certain circumstances, such as the return of funds over a certain threshold, we are legally required to perform identity verification on our customers.  

As such we encourage customers to only top up their accounts with the amount that they think they will need. 

How do I withdraw funds from my account?

1. Login to myKindo and select myKindo wallet / Collect refunds
2. You will be sent an email with a link to the withdrawal page (this email may go to your spam folder, so please check).
3. When you click this link, you will be guided through the process and asked to input your bank account number.
4. If you are unable to select to withdraw funds it is because the amount you have requested requires us to as for identity verification first as part of our legal obligations as a registered Financial Services Provider.  Completing this Identity Verification form will initiate this process for you.   

NB: Please allow 5 to 7 working days for the funds to be transferred to your nominated bank account.

Need Help?

For more information, please email hello@mykindo.co.nz

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